Click the Insights portal button on the MyGuide panel; it will redirect you to MyGuide Insights and automatically log you in
If you login via this link, you have to enter your admin credentials, select captcha and then log into the insights portal.
Click on "Guide Insights"
Click on "Summary"
Select any workflow from here to see its details
You can see the title of a guide, its status and total number of steps
Guide Played Stats
A graph representing activities on live guides.
Total Played: Total number of guides played in the given time frame.
Unique Played: Total number of unique guides played (per guide, per unique user) in the given time frame.
Completed: It's the total number of guides played from the very first step through the last step.
Average Played: Average guide played in the given time frame per unique user.
Guide Played Overview
A radial chart representing activities on live guides.
Guide Play Sources (Push-notifications, Beacons, Panel & URL
A pie chart representing the Guide Played Via Push-notifications, Beacons, Panel & URL.
Here is a table representing activities on live guides steps.
Step Name: Name of the step.
Step Played Count: How many times the step was played.
Started From This Step: How many times guide play began from the current step.
Ends On This Step: How many times guide play ended on the current step
Failed On This Step: How many times guide play interrupted on this step due to errors
Select this checkbox to hide deleted steps
Sankey diagram representing the various paths taken by the users during guide play.
Funnel representation of the selected steps from the current guide. You can select a minimum of 3 steps and a maximum of 7 steps. The order of selection does not matter, as the funnel will be rendered according to the steps order in the guide.
Click here to create a funnel
Select guide steps from here
Change their order from here
Select a minimum of 3 steps and a maximum of 7 steps to render the funnel
Click on "Submit"
Here it is!
Graph representing activities on ShowMe.
Slideshows: Total number of slideshows played in the given time frame.
Videos: Total number of Videos played in the given time frame.
GIFs: Total number of GIFs played in the given time frame.
A chart representing the distribution of guides downloaded in various formats.
A bar graph representing the total number of users performed TestMe activity where each bar is divided into 2 parts (number of users passed in the test and the number of users failed in the test).
Guide, Exit-Guide & Step Surveys
A graph representing the total number of Guide and Exit responses provided by users for the guides.
Click on "View"
Guide Survey Questions & Responses
Select survey type
Check the response stats from here
You can download this data from here
From here, you can see which user played and completed this guide how many times, and you can also search for a user from here to verify whether he has played this guide or not.