1)

Click the Insights portal button on the MyGuide panel; it will redirect you to MyGuide Insights and automatically log you in

2)

If you login via this link, you have to enter your admin credentials, select captcha and then log into the insights portal.

3)

Click on "Guide Insights"

4)

Click on "Summary"

5)

Select any workflow from here to see its details

6)

You can see the title of a guide, its status and total number of steps

7)

Guide Played Stats

A graph representing activities on live guides.

Total Played: Total number of guides played in the given time frame.

Unique Played: Total number of unique guides played (per guide, per unique user) in the given time frame.

Completed: It's the total number of guides played from the very first step through the last step.

Average Played: Average guide played in the given time frame per unique user.

8)

Guide Played Overview

A radial chart representing activities on live guides.

9)

Guide Play Sources (Push-notifications, Beacons, Panel & URL

A pie chart representing the Guide Played Via Push-notifications, Beacons, Panel & URL.

10)

Detailed Summary

Here is a table representing activities on live guides steps.

Step Name: Name of the step.

Step Played Count: How many times the step was played.

Started From This Step: How many times guide play began from the current step.

Ends On This Step: How many times guide play ended on the current step

Failed On This Step: How many times guide play interrupted on this step due to errors

11)

Select this checkbox to hide deleted steps

12)

Steps Flow

Sankey diagram representing the various paths taken by the users during guide play.

13)

14)

15)

16)

Drop-off funnel

Funnel representation of the selected steps from the current guide. You can select a minimum of 3 steps and a maximum of 7 steps. The order of selection does not matter, as the funnel will be rendered according to the steps order in the guide.

Click here to create a funnel

17)

Select guide steps from here

18)

Change their order from here

19)

Select a minimum of 3 steps and a maximum of 7 steps to render the funnel

Click on "Submit"

20)

Here it is!

21)

Graph representing activities on ShowMe.

Slideshows: Total number of slideshows played in the given time frame.

Videos: Total number of Videos played in the given time frame.

GIFs: Total number of GIFs played in the given time frame.

22)

Downloads

A chart representing the distribution of guides downloaded in various formats.

23)

TestMe Activity

A bar graph representing the total number of users performed TestMe activity where each bar is divided into 2 parts (number of users passed in the test and the number of users failed in the test).

24)

Guide, Exit-Guide & Step Surveys

A graph representing the total number of Guide and Exit responses provided by users for the guides.

25)

Response Distribution

Click on "View"

26)

Guide Survey Questions & Responses

27)

Select survey type

28)

Check the response stats from here

29)

You can download this data from here

30) Click on "User Activity"

31)

From here, you can see which user played and completed this guide how many times, and you can also search for a user from here to verify whether he has played this guide or not.